FAQs

There are a couple of possibilities.

Have you just had a fill? The fuel is above the high level set on the unit. The alarm will stop sounding once the fuel is below the level set. The alarm can be muted on the display.

Secondly, check if a bund alarm light appears – if so, please refer to Tuffa as there is product in the bund.

If the Tuffa FMS unit is not reading correctly, check that the sensor connected to it is sat on the floor of the tank. Also check the configuration settings on the unit.

If the above are correct please contact us for further advice.

13 amp, however, this may be dependent on which pump you have.

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Connecting the tank up is simple. Refer to wiring diagram or call for further assistance.

If there is no display on the flowmeter the batteries will require changing. Please contact us for a replacement.

If the Watchman gauge is reading  incorrectly compared to the amount of liquid in the tank it must be recalibrated. To do this, take the Watchman from the tank to the plug-in receiver (must be plugged in) and re-pair the devices. This is done by holding the white dot on the Watchman to the black dot on the receiver for 20 seconds. This pairs the device again and should now work as previous. If still reading incorrectly please refer to office for further assistance.

If the Watchman gauge has no reading, the batteries in the sonic reading device need replacing.

Ensure the switches on the receiver are set correctly. (Refer to manual for further instructions).

Your flowmeter is out of calibration and will require recalibration. Follow the steps below to resolve:

  1. Wait for the flowmeter to be on standby (no figures displayed) then press the reset button to reset the total.
  2. Dispense a quantity of liquid into a pre measured container, and note the exact measurement in the container
  3. If the flowmeter is out of calibration it should have a different total to that dispensed in to the container.
  4. Hold the menu button until the figure on the left begins to flash.
  5. Press the reset button to alter the flashing figure between 0 -9.
  6. Press the menu button to move the flashing pointer along one.
  7. Repeat this process until the figure on the screen reads the same as what was recorded by the measuring device.
  8. When correct, hold the menu button.
  9. The flowmeter is now recalibrated.

First identify whether the pump is running i.e. sounds. Check the electrical connections are tight. If the pump is not running then the thermal overload may have tripped; this can be reset. It is located on the pump control box. Push the button once, and then try the pump again. If it continues to trip please contact us for a replacement pump.

If the pump is running then there is a potential air lock from the first fill and/or subsequent fills. To rectify, whilst the pump is running slightly undo the filter to release any air or slightly undo the connection at the nozzle. Get a container and remove the nozzle, then place the delivery hose into the container and turn on the pump to run the system through and clear the air lock. Replace the nozzle to check if the problem is resolved.

Alternatively the pump has been run dry and a replacement is required. We can supply a new pump on a next working day delivery service and have an extensive range spares and accessories. Please call our sales department on 01889 567700  or order online here.

A blockage or restriction in the system may have caused a reduction in the flow rate. Inspect the filter element for a blockage, and replace if necessary.

The filter on the tank will need changing every 3-6 months, or if the flow rate reduces. This is dependent on the fuel quality and the usage. If a high usage the filter requires changing more regularly.

We can supply additional filters on a next working day delivery service and have an extensive range spares and accessories. Please call our sales department on 01889 567700  or order online.

The tank must be completely supported on a non-combustible base and the base must extend 300mm around the footprint of the tank.

A double skinned or twin wall tank comprises of an inner tank laid directly onto the outer tank. To obtain structural strength on the outer tank a method is to support it externally or to drill holes in the outer plate and fillet weld the inner to the outer plate filling the hole in again.

All fixed tanks must be bunded and Secondary Containment to prevent spillage is a legal requirement.

DEFRA’s guidelines state:

  • “Secondary Containment does not include “double-skinned” or “twin-walled” tanks where the tank is surrounded by a second outer skin for extra strength.”

A double skin or twin wall tank is an inferior design as it may not have the legal Secondary Containment of 110%, unless additional space has been added to the outer skin to allow for this.

Please contact our sales or technical team for more information regarding your legal obligations and compliance.

An integrally bunded tank is an outer tank which is normally attached to the inner tank to rely on the inner tanks build characteristics for additional design support and strength.

A bunded oil tank is a double walled tank or a tank within a tank. The inner tank stores the oil and the outer tank acts as a bund which encases the inner tank. The outer tank holds 110% of the capacity of the inner tank. If there is a spill or leak from the inner tank it’s captured in the outer tank so avoiding groundwater pollution.

In all cases a risk assessment should be carried out by a suitable qualified engineer.

If the following apply then a bunded oil tank is to be installed:

  • Tank capacity in excess of 2500 litres
  • Tank within 10m of controlled water
  • Tank located where a spillage could run into an open drain or to a loose fitting manhole cover
  • Tank within 50m of a borehole or spring
  • Tank over hard ground or hard-surfaced ground that could enable spillage run-off to reach controlled water
  • Tank located in a position where the vent pipe outlet is not visible from the fill point
  • Tank supplying heating oil to building other than a single-family dwelling

A few simple steps to help deter fuel thieves:

  • Screen your tank with fencing or hedges
  • Ensure gates or access to the tank are closed and fully secure at all times
  • Conceal/cover any external pipes and fuel lines
  • Install PIR security lights to the tank. CCTV is also a good deterrent
  • Install lockable fill caps with padlock
  • Consider installing a tank alarm
  • Join a Neighbourhood Watch scheme
  • Regularly check the level of fuel within the tank
  • Can be manufactured to any dimensions to suit all customer requirements
  • All tanks manufactured from only high quality steel
  • Design versatility to suit almost every site requirement
  • Minimum 110% bund capacity to comply with regulations
  • Only premium ancillary equipment is fitted
  • Serviceable life in excess of 30 years (with regular maintenance)
  • Various colours available
  • Available in a variety of steel finishes
  • Can be factory fitted with our bespoke Fire Protection
  • Competitively Priced
  • Lightweight and durable
  • Easily Transportable
  • The Bunded construction offers protection from leakage and overfilling
  • Covered Bund prevents the collection of rainwater and debris
  • Fully lockable tanks
  • Corrosion resistant
  • UV stabilised
  • Quick dispatch
  • Can be interlinked to obtain larger capacities
  • Various colours available
  • Made from virgin material, which is recyclable.
  • Can be factory fitted with our bespoke Fire Protection

Please contact the Tuffa Sales Team to find out more about the guarantee periods available with a Tuffa Tank.

1.8m from an opening, and 0.76m from a boundary. However, these regulations do not apply to a Tuffa Fire Protected Tank.

Fuel management is as above, with the addition of registering the amount of fuel taken from the storage vessel, normally through a flow meter. We can supply a variety of systems that electronically record and store this information which can be viewed on a computer or a web application.

Fuel monitoring is where the level of the fuel is being obtained either by:

a.) Sight: this can be a sight tube that runs to the top of the tank (small tanks normally), or cat and mouse gauges.

b.) Mechanically Pneumatic: pneumatic reading gauges (hydrostatic), where fuel is displaced from a tube and the resultant back pressure formed by the head of oil gives a reading on a gauge.

c.) Electronically: this can be various systems, as above, giving either analogue or digital readings

This is dependent upon the model of the Tuffa Tank. However, we always endeavour to work to and meet your specific requirements. Typically, the lead time of a plastic Tuffa Tank is 5-7 days.

Yes. We offer a nationwide delivery service, as well as overseas export at competitive rates. Please ask our sales team for details.

If off-loading is required, Tuffa are able to offer a hiab off-load facility or crane off-load to save you the hassle.

In addition we provide a full installation and on-site testing service where required.

The range of Tuffa Tanks covers storage for many liquids including: Oils, Petrol, Rain Water, Potable Water, Biodiesel, AdBlue or Urea, various Chemicals including Antifreeze and De-icer, Molasses, Waste Oils, Diesels, Lubricants and more.

If you want some helpful tips and advice regarding the maintenance of your Oil Storage Tank, then refer to Tuffa’s Tank Inspection and Maintenance Guidelines for the best advice.

There are a couple of possibilities.

Have you just had a fill? The fuel is above the high level set on the unit. The alarm will stop sounding once the fuel is below the level set. The alarm can be muted on the display.

Secondly, check if a bund alarm light appears – if so, please refer to Tuffa as there is product in the bund.

If the Tuffa FMS unit is not reading correctly, check that the sensor connected to it is sat on the floor of the tank. Also check the configuration settings on the unit.

If the above are correct please contact us for further advice.

13 amp, however, this may be dependent on which pump you have.

Connecting the tank up is simple. Refer to wiring diagram or call for further assistance.

If there is no display on the flowmeter the batteries will require changing. Please contact us for a replacement.

If the Watchman gauge is reading  incorrectly compared to the amount of liquid in the tank it must be recalibrated. To do this, take the Watchman from the tank to the plug-in receiver (must be plugged in) and re-pair the devices. This is done by holding the white dot on the Watchman to the black dot on the receiver for 20 seconds. This pairs the device again and should now work as previous. If still reading incorrectly please refer to office for further assistance.

If the Watchman gauge has no reading, the batteries in the sonic reading device need replacing.

Ensure the switches on the receiver are set correctly. (Refer to manual for further instructions).

Your flowmeter is out of calibration and will require recalibration. Follow the steps below to resolve:

  1. Wait for the flowmeter to be on standby (no figures displayed) then press the reset button to reset the total.
  2. Dispense a quantity of liquid into a pre measured container, and note the exact measurement in the container
  3. If the flowmeter is out of calibration it should have a different total to that dispensed in to the container.
  4. Hold the menu button until the figure on the left begins to flash.
  5. Press the reset button to alter the flashing figure between 0 -9.
  6. Press the menu button to move the flashing pointer along one.
  7. Repeat this process until the figure on the screen reads the same as what was recorded by the measuring device.
  8. When correct, hold the menu button.
  9. The flowmeter is now recalibrated.

First identify whether the pump is running i.e. sounds. Check the electrical connections are tight. If the pump is not running then the thermal overload may have tripped; this can be reset. It is located on the pump control box. Push the button once, and then try the pump again. If it continues to trip please contact us for a replacement pump.

If the pump is running then there is a potential air lock from the first fill and/or subsequent fills. To rectify, whilst the pump is running slightly undo the filter to release any air or slightly undo the connection at the nozzle. Get a container and remove the nozzle, then place the delivery hose into the container and turn on the pump to run the system through and clear the air lock. Replace the nozzle to check if the problem is resolved.

Alternatively the pump has been run dry and a replacement is required. We can supply a new pump on a next working day delivery service and have an extensive range spares and accessories. Please call our sales department on 01889 567700  or order online here.

A blockage or restriction in the system may have caused a reduction in the flow rate. Inspect the filter element for a blockage, and replace if necessary.

The filter on the tank will need changing every 3-6 months, or if the flow rate reduces. This is dependent on the fuel quality and the usage. If a high usage the filter requires changing more regularly.

We can supply additional filters on a next working day delivery service and have an extensive range spares and accessories. Please call our sales department on 01889 567700  or order online.

The range of Tuffa Tanks covers storage for many liquids including: Oils, Petrol, Rain Water, Potable Water, Biodiesel, AdBlue or Urea, various Chemicals including Antifreeze and De-icer, Molasses, Waste Oils, Diesels, Lubricants and more.

If you want some helpful tips and advice regarding the maintenance of your Oil Storage Tank, then refer to Tuffa’s Tank Inspection and Maintenance Guidelines for the best advice.

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